- Eligibility for Exchanges
We accept exchanges within 30 days of delivery for:
✅ Unused items in original packaging with all tags attached
✅ Faulty/damaged goods (must report within 48 hours of delivery)
✅ Incorrect items sent by us
❌ Non-exchangeable items:
Customized/personalized products
Clearance items marked “final sale”
Used or soiled merchandise
- Exchange Process
Step 1: Request Authorization
Contact us via:
✉️ [email protected]
📞 +447582166557 (Mon-Fri 9AM-5PM GMT)
Include order number and exchange reason
Step 2: Receive Instructions
We’ll email within 24 hours with:
Returns authorization number
Pre-paid UK return label (for faulty items)
Step 3: Ship Items To:
📍 GoWild Gears Returns
7 Hesleyside Rd, South Wellfield
Whitley Bay NE25 9HB, UK
- Exchange Options
Choose either:
🔄 Size/color variation of same product
📦 Alternative product of equal value
💷 Store credit if preferred item unavailable
Price differences settled before re-shipment
- Shipping Responsibilities
Customer Location Return Cost Exchange Shipping Cost
UK Free (faulty items) Free
International Customer pays Customer pays new shipping
Important Notes:
Use tracked shipping (recommend Royal Mail Special Delivery)
Original shipping fees non-refundable
Include all original packaging and accessories
- Processing Timeline
Allow 3-5 business days for return processing
New items dispatched within 2 business days of approval
International exchanges may take 10-15 business days total
- Condition Requirements
All items must:
Show no signs of wear or use
Have undamaged original packaging
Include all manuals/accessories
Be free of odors/stains
Photograph items before return for reference
- Contact Information
For exchange queries:
📞 +447582166557 (Select option 2)
✉️ [email protected]
⏰ Response Time: Within 24 hours (weekdays)