- Contact Information
📞 Phone Support:
+447582166557
Monday-Friday: 9:00 AM – 5:00 PM GMT
Saturday: 10:00 AM – 2:00 PM GMT
✉️ Email Support:
[email protected]
24/7 availability | Response within 12 hours
📍 Physical Location:
7 Hesleyside Rd, South Wellfield, Whitley Bay NE25 9HB, UK
By appointment only – please call ahead
💬 Live Chat:
Available on our website
Monday-Friday: 8:30 AM – 4:30 PM GMT
- Support Services
We provide assistance with:
Order status inquiries
Product information and sizing
Shipping and delivery questions
Returns and exchanges
Technical product support
Account management
- Service Level Commitments
Response Times:
Urgent issues: Within 2 business hours
General inquiries: Within 12 business hours
Technical questions: Within 24 business hours
Resolution Times:
Simple inquiries: 1 business day
Complex issues: 3-5 business days
- Customer Responsibilities
To help us serve you better, please:
Have your order number ready
Provide clear details about your inquiry
Be available for follow-up questions if needed
- Limitations
Our team cannot:
Process orders or payments by phone
Modify orders after they’ve shipped
Provide technical support for non-GoWild Gears products
Bypass standard processing times
- After-Hours Support
For urgent matters outside business hours:
Leave a detailed voicemail at +447582166557
Email [email protected] with “URGENT” in the subject line
Use our Help Center for instant answers to common questions
- Quality Assurance
Our Service Standards:
UK-based support specialists
Ongoing product knowledge training
Regular customer satisfaction reviews
Feedback Welcome:
[email protected]
- Complaints Resolution
Our Process:
Frontline resolution attempt
Manager review within 48 hours
Written response within 5 business days
Formal Complaints:
GoWild Gears Customer Relations
7 Hesleyside Rd
South Wellfield, Whitley Bay NE25 9HB, UK
- Security Protocols
For your protection:
We will never ask for full payment details by email
Account changes require verification
All calls are recorded for quality and training purposes